Questions and Answers:
You are entitled to free shipping in Poland if the value of your order exceeds PLN 90. As your order value increases, you will be able to take advantage of more forms of free shipping. The thresholds and types of free shipping are as indicated in the table below:
For the cost of international shipments, see the table below.
As a rule, the time it takes for us to process your order depends on when it was placed and the selected payment method. If you want to receive your parcel as soon as possible, we recommend payment in advance via BLIK, credit card or fast transfer and choosing Courier or InPost Paczkomaty delivery.
For more information, see the section titled “Order acceptance” below.
Yes, you can also pay for in-store purchases using BLIK. It is a fast, secure and the most popular method of electronic payment used in Polish e-commerce.
The shelf life of products may vary due to the specific composition and properties of each of them. The vast majority of our cosmetics have a shelf life of 30 or 36 months from the date of manufacture. Since you are buying directly from the manufacturer, we ensure that the shelf life is as long as possible.
Under the Consumer Rights Act of 30 May 2014, which implements EU Directive 2011/83, you have the right to withdraw from an online contract within 14 days of receiving the goods. As we are confident in the quality of all our products and understand that you may change your mind, we have extended this deadline to 30 days.
You can find the specific terms and conditions of our returns policy below under the “Returns – right of withdrawal from the contract” section.
Yes, thanks to this, when buying at floslek.pl you can be sure that you will receive original and full-value products manufactured in Poland to the highest world standards.
COMPANY AND OPERATOR DATA:
These Terms and Conditions of Use define the general conditions, rules and manner of sale through the www.floslek.pl online store (hereinafter referred to as the “Store”) which is owned by the company:
Laboratorium Kosmetyczne FLOSLEK Furmanek sp. j. with its registered office at 05-500 Piaseczno, ul. Geodetów 154
phone: +48 22 270 11 16
Fax: +48 22 750 72 26
NIP (tax ID): 951-00-23-298
Bank account No.:
79 1050 1025 1000 0024 1169 6475
The company is registered under No. 0000105842 in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register.
1. COMMERCIAL OFFER
The information present on the Store’s Website does not constitute a commercial offer by the seller within the meaning of the Polish Civil Code, but only an invitation for Clients to submit commercial offers to conclude sales contracts.
The commercial offer presented in the Online Store shall be constantly available. In exceptional cases of goods shortages, the Client shall be immediately notified by phone or e-mail.
The Client may place orders with the Store via the Store’s Website or by e-mail 7 days a week, 24 hours a day. The Client may also place orders with the Store by phone during the hours and on the days indicated on the Store’s Website.
Ordering through the floslek.pl Store
When placing an order via the Store’s Website, the Client creates an order by selecting the products that interest them. Products are added to an order by selecting the “Add to cart” button under a given product presented on the Store's Website. After creating the entire order and specifying the shipping and payment method in the order summary, the Client places the order by sending an order form to the Seller by selecting the “Order and pay” button on the Store’s website. Each time, before sending the order to the Seller, the Client shall be informed of the total price of the selected products plus shipping, as well as any additional costs they are to incur in connection with the conclusion of the sales contract.
When placing an order via e-mail, the Client sends it to the e-mail address provided by the Seller on the Store’s Website. In the message sent to the Seller, the Client shall specify in particular: the name of the Goods, selected from among the Goods presented on the Store’s Website, and the quantity to be ordered.
After receiving a message from the Client via e-mail, the Seller shall send a return message to the Client via e-mail, specifying their registration data, price of selected Goods and possible methods of payment, plus delivery together with its cost, as well as information about any additional payments to be made by the Client under the Sales Contract. The message shall also contain information for the Client that conclusion of the Sales Contract by the Client via e-mail shall entail the obligation to pay for the ordered Goods. Based on the information provided by the Seller, the Client should place an order by sending an e-mail to the Seller indicating the chosen method of payment and delivery.
When placing an order using the phone number indicated on the Store’s Website, the Client shall provide the Seller with the name of the product, selected from among the products presented on the Seller’s Store Website, and the quantity of the products they want to order. Then, after creating the entire order, the Client shall specify the method and address for delivery, plus the payment method, and shall provide their e-mail address or postal address to confirm the order. Each time, when placing an order by phone, the Seller shall inform the Client about the total price of selected products and the cost of the selected delivery method, as well as any additional costs which the Client is to incur in connection with concluding the Sales Contract.
Once the Client has placed an order by phone, the Seller shall send information containing confirmation of the terms and conditions of the Sales Contract, using a read-only data medium, to the e-mail or postal address provided by the Client. The confirmation shall include, in particular: determination of the Goods being the subject of the Sales Contract, the price, delivery cost and information on any other costs which the Client is to incur in connection with the Sales Contract.
Concluding the Sales Contract
Placing an order shall constitute the Client’s submission of a commercial offer to the Seller to conclude a Sales Contract for the Goods being the subject of the order.
After placing the order, the Seller shall send a confirmation to the e-mail address provided by the Client.
Then, after confirming the order, the Seller shall send information about accepting the order for processing to the e-mail address provided by the Client. Information about acceptance the order for processing shall constitute the Seller’s declaration of accepting the commercial offer mentioned above, and the Sales Contract shall be concluded at the moment the Client receives it.
After concluding the Sales Contract, the Seller shall confirm its terms and conditions to the Client by sending these on a read-only data medium to the e-mail address of the Client or in writing to the address specified by the Client during registration or order placement.
Laboratorium Kosmetyczne Floslek Furmanek sp. j. reserves the right to refuse to process an order when stock has been depleted, of which fact the Client shall be informed by phone or e-mail.
The document confirming the sale of the product shall be a fiscal receipt or VAT invoice, depending on the option selected by the Client.
Laboratorium Kosmetyczne Floslek Furmanek sp. J. Reserves the right to introduce changes to the offer as well as to limit the number of products that can be sold under one order.
Client registration or Guest mode
In order to place an order at the floslek.pl Online Store, the Client can register or make a one-time purchase using the “Order as a Guest” mode.
Registration is done by selecting the “No account? Create one here” link located in the login window which opens after selecting the “Sign in” icon next to the shopping cart. The Client’s name, chosen by them, or their e-mail must be entered in the “login” field. Registration can also be done at the stage of moving from the cart to order checkout.
After completing the form, the Client shall receive a link to confirm registration in the Online Store, sent to their e-mail address.
The Client’s data, as provided during the registration process, shall be used only to process the order. Under no circumstances shall the data be transferred or made available to third parties for purposes not related to order processing.
When filling out the registration or order form, the Client shall be able to read the Store’s Terms and Conditions of Use and can accept the content by ticking the appropriate box on the form.
During the registration process, the Client may voluntarily consent to additional processing of their personal data for marketing purposes by ticking the appropriate box on the registration form.
After completing the registration form, the Client shall immediately receive, by e-mail to the e-mail address provided in the registration form, confirmation of registration from the Seller. Upon this, a contract for the provision of the service of maintaining the Client’s account by electronic means is concluded and the Client is allowed access to the Client’s account and can make changes to the data provided during registration.
Store purchases can be made without registration, i.e. using Guest mode, which involves a single submission of data necessary for processing a particular order. The Client does not log into or create an account. To use Guest mode, go from the cart to the order summary and select “Order as a Guest” in the “Personal Information” section.
The Seller shall provide Clients with a secure, encrypted connection when transferring personal data and when logging in to the Client’s account on the Website. The Seller uses an SSL certificate issued by one of the world’s leading companies in the field of security and the encryption of data transmitted over the Internet.
If a Client with a Store account has lost the access password, the Store allows a new password to be generated. The Seller does not send a new password. The password shall be stored in an encrypted form in such a manner that it cannot be read. In order to generate a new password, the user must provide the e-mail address in the form available under the “Forgot your password?” link, provided while logging in to the Online Store account. The Client shall receive an e-mail message to the e-mail address provided during registration or saved in the last account profile update, containing a redirect to a dedicated form made available on the Store’s Website, where the Client shall be able to set a new password.
The Seller shall never send any correspondence, including electronic correspondence, asking for login data, especially the password to the Client’s account.
All goods which the Client intends to buy must first be added to the cart.
To check the details of your order, click on the shopping cart icon located in the upper right corner of the screen.
The cart contains the list of products selected by the Client, the quantity of each product, the price and total order value.
When in the cart, the Client can:
• change the quantity of individual previously selected products which were added to the cart, by entering this directly in the appropriate box
• remove a product using the “X” symbol button
• order products by selecting the “Proceed to checkout” button
• keep shopping by clicking the “Continue shopping” button
The condition for the acceptance of an order for execution is the correct completion of the order form, plus clicking of the “Order with an obligation to pay” button. Orders are accepted automatically (via an IT system) through the floslek.pl Website and are processed on business days. Orders placed on business days after 1:00 p.m. as well as on Saturdays, Sundays and holidays are processed on the first business day following the day on which the order was placed.
In the case that the product is temporarily out of stock in the warehouse, waiting time may be slightly extended, of which fact the Client shall be informed by e-mail. In this case, the Client has the option to:
• cancel the entire order
• choose not to receive the product currently unavailable at the Store, so that the parcel can be shipped as soon as possible.
Orders are confirmed by Store staff. Sending an order and providing data during registration means that the Client agrees to electronic communication. Placed orders can be confirmed by e-mail or telephone (therefore it is important to provide correct data during registration). Order confirmation is done to ensure that the order has been placed by the Client and to confirm the value of the shipment and the delivery costs.
The Seller reserves the right to cancel the order if the Client has not provided all the required data or has entered them incorrectly. After the Client accepts the order, the Store staff sends a confirmation of contract conclusion to the e-mail address provided by the Client, which constitutes confirmation of acceptance of the order for processing.
It is possible to cancel an unprocessed order in the first stage of its processing – before it is shipped. To do so, the Client must send appropriate information to: email@example.com
An order which has been placed can only be changed or cancelled if the parcel has not yet shipped, i.e. before the order status changes to completed.
The Client shall be informed by e-mail about the change of the order status.
Persons or companies wishing to receive a VAT invoice are obliged to enter the NIP (tax ID) number in the appropriate box when ordering.
Entering the NIP is equivalent to submitting a request to receive an invoice.
Orders are processed within 2-7 business days from the date they are placed.
The prices of all products on the floslek.pl Store are gross prices and include VAT. Prices are expressed in Polish złoty and are valid at the time of order placement. The overall price is increased by the shipping costs according to the options indicated, which are selected by the Client. The total price, including value added tax, is given in the summary.
A www.floslek.pl Store Client can choose the payment method most suited to their needs.
Payment on delivery
Choosing this payment method limits the available delivery methods to collection from a RUCH kiosk and collection from an InPost Paczkomaty station.
Prepayment by bank transfer to the company account
Prepayment by bank transfer consists of paying the amount due for the order to the bank account.
79 1050 1025 1000 0024 1169 6475
After the money is credited to the Seller’s bank account the parcel is shipped immediately.
The Client should pay for the order in the amount resulting from the concluded Sales Contract within 3 business days of placing the order.
Should the Client fail to pay within the time limit referred to above, the Seller shall have the right to withdraw from the Sales Contract. After ineffective lapse of the time limit for payment, the Seller shall send to the Client a declaration of withdrawal from the contract, pursuant to Article 492 of the Polish Civil Code, on a read-only data medium.
The floslek.pl Store allows payment using BLIK, a credit or debit card, via transfer or a fast e-transfer.
Transfers and e-transfers - the service consists of full integration of a purchase made via the Online Store using a bank account. When finalising the purchase, all transfer details are filled in automatically. This way, the Customer does not have to manually enter the amount or the order number, account number or other data necessary for successful payment. The transfer takes place immediately, during the bank’s processing hours. Transactions can be made via the following transfer services:
mTransfer, MultiTransfer, Płać z Nordea, BPH Pay By Link, Pekao24 Przelew, Przelew24 BZWBK, Płacę z Inteligo, VIA Moje Rachunki, ING Online, Przelew z BPH, Pekao24, Millenet, Deutsche Bank PBC, Kredyt Bank KB24, Inteligo PKO BP, Lukas Bank, CitiBank Handlowy, Invest Bank, BGŻ, BOŚ, Fortis Bank, Przelew z mBank, Przelew z MultiBank, VW Bank Direct, Dominet Bank.
The order is accepted for processing immediately after the Seller receives information about the transaction from the operator, iMoje (operated by ING Bank Śląski S.A.), which handles online payments.
The preferred payment method must be indicated on the order form.
4. DELIVERY METHODS AND COSTS
Prepaid domestic shipments
Domestic shipping, paid upon delivery
Prepaid international shipments within the EU
Orders are processed within 2-7 business days from the date they are placed.
The Client shall be obliged to examine the delivered parcel at the time and in the manner usual for parcels of a given type. In case of any loss of or damage to the parcel, the Client has the right to request that the carrier’s employee draws up an appropriate report.
The Seller, in accordance with the Client’s preference, shall attach a receipt or a VAT invoice covering the delivered Goods to the parcel being the subject of delivery.
In case of absence of the Client at the address indicated by them as the delivery address when placing the order, the carrier’s employee shall leave a missed delivery notification or attempt to contact the Client by phone in order to establish a time when the Client will be present. If the carrier sends back the ordered Goods to the Online Store, the Seller shall contact the Client via e-mail or phone to rearrange the delivery date and cost with them.
Returns – right of withdrawal from the contract
Purchased Goods can be returned within 30 days by withdrawing from the contract without giving a reason. The basis for accepting the return is the proof of purchase for the Goods, a receipt, or an invoice for which a corrective invoice shall be issued.
The returned product cannot have signs of use: it must be unopened, damage-free, untested and still in original packaging. Products are delivered sealed and, if their packaging has been opened after delivery, they become non-returnable for health and/or hygiene reasons.
The right of withdrawal expires 30 days from the day on which the Client took possession of the product or on which a third party other than the carrier and indicated by the Client took possession of the product.
To exercise the right of withdrawal, the Client must inform the Store of their decision to withdraw from this contract by way of an unequivocal declaration (for example, a letter sent by post, fax or e-mail). In the declaration of withdrawal, the Client should include their name, full postal address and, if available, phone number, fax number and e-mail address.
The Client may use the sample withdrawal form attached to these Terms and Conditions of Use, but it is not obligatory. The Client may also complete and submit a withdrawal form or any other unequivocal statement electronically on our website. If the Client avails of this option, the shop staff shall immediately send the Client a confirmation of receipt of the contract withdrawal information using a read-only data medium (for example, by e-mail).
In order to adhere to the deadline for withdrawal from the contract, it is sufficient for the Client to send information regarding the exercise of their right before expiry of the contract withdrawal deadline.
Effects of withdrawal from the contract
In the event of withdrawal from this contract, the Store shall reimburse to the Client all payments received from the Client, including item delivery costs (excluding additional costs resulting from the delivery method chosen by the Client other than the cheapest standard delivery method we provide), immediately and, in any case, not later than within 14 days from the day on which the Store was informed of the Client’s decision to exercise the right of withdrawal from this contract. The Store shall refund the payment using the same means of payment as used by the Client in the original transaction, unless the Client expressly agrees to a different solution; in any case, the Client shall not incur any fees in connection with the refund.
The Store may withhold the refund until it has received the product or proof of its return, whichever event occurs first.
The Client shall send or forward the returned product to the following address: Laboratorium Kosmetyczne Floslek Furmanek sp. j. 05-500 Piaseczno, ul. Geodetów 154, (with a note saying “return”) immediately, and in any case not later than 14 days from the date on which they informed the Store of their withdrawal from this contract. The deadline is met if the Client sends back the product before the expiry of the 14-day deadline.
The Client shall bear the direct costs of returning the goods.
The Client shall be responsible only for the reduction in the value of the item resulting from using it in a manner other than necessary to determine the nature, features and functioning of the item.
The parcel must be accompanied by personal details and details of the bank account to which the refunded amount is to be transferred.
5. STATUTORY WARRANTY
The Seller shall ensure delivery of goods free of physical and legal defects. The Seller shall be responsible to the Client if the Goods have a physical or legal defect (statutory warranty).
If the Goods have a defect, the Client may:
• submit a declaration to reduce the price or withdraw from the Sales Contract, unless the Seller shall immediately and without excessive inconvenience for the Client replace the defective Goods with defect-free Goods or remove the defect. This limitation shall not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to satisfy the obligation to replace the defect-free Goods or remove defects. The Client may, instead of the removal of defects proposed by the Seller, demand replacement of the Goods for defect-free Goods or, instead of replacement of the Goods, demand removal of defects, unless bringing the Goods into conformity with the contract in a manner selected by the Client is impossible or would require excessive costs in comparison to the method proposed by the Seller. When assessing the excessiveness costs, the value of the defect-free Goods shall be taken into account, the type and significance of the discovered defect, as well as the inconvenience to which other means of satisfaction would expose the Client.
• demand replacement of the defective Goods with defect-free Goods or removal of the defect. The Seller shall be obliged to replace the defective Goods with defect-free Goods or remove the defect within a reasonable timeframe and without undue inconvenience to the Client. The Seller may refuse to fulfil the Client’s request if bringing the defective Goods into conformity with the Sales Contract in a manner selected by the Client is impossible or, compared with other possible manners of bringing them into conformity with the Sales Contract, would require excessive costs. The cost of repair or replacement shall be borne by the Seller.
The Client exercising their rights under statutory warranty shall be obliged to ensure delivery of the defective item to the Seller’s address. In the case of a Client who is a Consumer, the cost of delivery shall be covered by the Seller.
The Seller shall be liable under the statutory warranty if a physical defect is found within two years of release of the Goods to the Client. The claim for removing the defect or replacing the Goods with defect-free Goods shall expire after one year; however, this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Client may withdraw from the Sales Contract or submit a price reduction request due to a defect in the Goods. If the Client requests replacement of the Goods with defect-free ones or removal of defects, the deadline for withdrawal from the Sales Contract or submitting a price reduction request shall commence upon ineffective expiry of the deadline for replacement of the Goods or removal of defects.
If after receiving the purchased product, the Client finds that it has defects or is damaged, they should immediately send it back to the Seller’s address at their own expense. A written description of the defect must be included with the returned product.
The Seller shall, within 14 days of the date of the complaint request, respond to the complaint regarding the Goods or complaint related to execution of the Sales Contract reported by the Client.
The Client may submit a complaint to the Seller in connection with using free services provided electronically by the Seller. A complaint may be submitted in electronic form and sent to firstname.lastname@example.org. The Client should include a description of the problem in the complaint. The Seller shall immediately, but not later than within 14 days, consider the complaints and provide the Client with an answer.
After the complaint is accepted, the product in question shall be replaced with another, defect-free, one. If this is not possible (for example, due to the product being out of stock), the store shall refund the Client the equivalent price of the product or offer the option to choose other available products.
The complaint shall be processed within 2 business days after receipt of the product which is the subject of the complaint, and the Client shall be immediately notified of the decision.
The Seller does not use out-of-court dispute resolution as referred to in the Polish Act of 23 September 2016 on out-of-court resolution of consumer disputes.
If a complaint is accepted, the Seller shall bear the cost of shipping the Goods for the second time. The Seller shall not be liable for the consequences of improper use of the product, inconsistent with the information on the leaflet or packaging.
If the complaint is rejected, the Client shall receive information about the refusal to participate in the proceedings for out-of-court settlement of consumer disputes.
A platform for online dispute resolution between consumers and companies at EU level (the ODR platform) is available at http://ec.europa.eu/consumers/odr.
7. FREE SERVICES
The Seller provides the following free services to the Clients, using electronic means:
• Client account management.
The services consisting of managing the Client’s account are provided 7 days a week, 24 hours a day.
The Seller reserves the right to choose and change the type, forms, time and manner of granting access to selected, mentioned services, of which fact they shall inform the Clients in a manner appropriate for a change in the Terms and Conditions of Use.
The newsletter service shall be available to any Client who provides their e-mail address using the registration form made available by the Seller on the Store’s Website. Newsletter registration is a two-step process. After submitting the completed registration form, the Client shall immediately receive, by e-mail to the e-mail address provided in the registration form, correspondence from the Seller with a request to confirm their wish to subscribe to the newsletter by clicking on the link in the e-mail. Once this is done, the Client shall receive confirmation of mailing list registration. At this moment, a contract for the provision of the newsletter service by electronic means shall be concluded. During registration, the Client may additionally tick the appropriate box in the registration form in order to subscribe to the newsletter service.
The newsletter service consists of the Seller sending electronic messages containing information on new products or services provided by the Seller, to the e-mail address. Newsletter is sent by the Seller to all subscribed Clients.
Each Newsletter sent to the Client's contact details shall contain, in particular: information about the sender, a completed “subject” field defining the content of the message, and information about the possibility and manner of unsubscribing from the free newsletter service.
The Client may at any time opt out of receiving the newsletter by unsubscribing via a link contained in each e-mail sent as part of the newsletter service or by ticking an appropriate box in the Client’s account.
The Client’s account service is available after registration according to the rules set out in the Terms and Conditions of Use and consists of providing the Client with access to a dedicated panel on the Store’s Website, allowing the Client to modify the data provided during registration, as well as to track the status of orders and the history of completed orders.
The Seller is entitled to block access to the Client’s account and free services, if the Client acts to the detriment of the Seller or other Clients, if the Client violates the law or the provisions of the Terms and Conditions of Use, and also when blocking access to the Client’s account and free services is justified by security reasons, in particular, when the Client breaks the safeguards of the Store’s Website, or by engaging in other hacking activities. Blocking access to the Client’s account and free services for the aforementioned reasons shall last for the period necessary to resolve the issue constituting grounds for blocking access to the Client’s account and free services. The Seller shall notify the Client of the blocking of access to the Client’s Account and free services by e-mail to the address provided by the Client in the registration form.
8. PERSONAL DATA PROTECTION
Both the Client and the Seller may terminate the contract for the provision of services by electronic means at any time and without giving a reason, subject to upholding the rights acquired by the other party before termination of the above contract and the provisions below.
A registered Client shall terminate the contract for the provision of services by electronic means, by sending an appropriate declaration of intent to the Seller, using any means of remote communication, allowing the Seller to become familiar with the Client’s declaration of intent.
The Seller shall terminate the contract for the provision of services by electronic means by sending to the Client an appropriate declaration of intent to the e-mail address provided by the Client during registration.
10. FINAL PROVISIONS
The Seller shall be liable for non-performance or improper performance of the contract; however, in the case of contracts concluded with Clients who are Entrepreneurs, the Seller shall be liable only in the case of intentional damage and within the limits of losses actually incurred by a Client who is an Entrepreneur.
The content of these Terms and Conditions of Use may be recorded by printing, saving on a data storage device or downloading at any time from the Store’s Website.
In the event of a dispute arising from a concluded Sales Contract, the Parties shall seek to resolve the matter amicably. The resolution of any disputes arising under these Terms and Conditions of Use shall be governed by Polish law.
The Seller shall inform the Client who is the Consumer, of the possibility of using out-of-court complaint and claim procedures. The rules of access to these procedures are available at the registered offices or on the websites of the entities authorised to settle out-of-court disputes. These may be, in particular, consumer advocates or Voivodship Inspectorates of Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/spory_konsumenckie.php. The Seller wishes to inform that a platform for online dispute resolution between consumers and entrepreneurs at EU level (the ODR platform) is available at http://ec.europa.eu/consumers/odr/.
The Seller reserves the right to introduce changes to these Terms and Conditions of Use. All orders accepted by the Seller for processing before the effective date of the new Terms and Conditions of Use shall be processed on the basis of the Terms and Conditions of Use which were in force on the date the Client placed the order. A change in the Terms and Conditions of Use shall become effective within 7 days of its publication on the Store’s Website. The Seller shall inform the Client 7 days before the new Terms and Conditions of Use become effective, about the change in the Terms and Conditions of Use by means of a message sent via e-mail, containing a link to the text of the amended Terms and Conditions of Use. If the Client does not accept the new content of the Terms and Conditions of Use, they are obliged to inform the Seller of this and this shall result in termination of the contract in accordance with the provisions of section 12 of the Terms and Conditions of Use.
These Terms and Conditions of Use shall come into effect as of 01/01/2021.
Appendix No. 1. SAMPLE CONTRACT WITHDRAWAL FORM