Frequently Asked Questions:
You are entitled to free delivery when you pay for a domestic order in advance and its value exceeds 80 PLN. We will ship to one of over 20,000 InPost Paczkomaty.
The time it takes us to process your order depends on when it was placed and the chosen payment method. If you want to receive your shipment as quickly as possible, we recommend paying in advance using BLIK, a payment card, or a fast transfer, and choosing courier or InPost parcel locker delivery.
More information can be found below in the "Accepting an order for processing" section.
Yes, you can also pay for purchases in our store using BLIK. It's a fast, safe and currently the most popular electronic payment method in Polish e-commerce.
The shelf life of products may vary due to the specific composition and properties of each product. The vast majority of our cosmetics have an expiration date of 30 or 36 months from the production date. Because you are buying directly from the manufacturer, we guarantee that the shelf life will be as long as possible.
Detailed information, including the expiration date and batch number, can always be found on the packaging.
Pursuant to the Consumer Rights Act of 30 May 2014, which implements EU Directive 2011/83, you have the right to withdraw from a contract concluded online within 14 days of receiving the goods. Because we are confident in the quality of all our products and we understand that you may change your mind, we have extended this period to 30 days.
Detailed terms and conditions regarding our returns policy can be found below in the "Returns – right of withdrawal" section.
Company and operator details:
These terms and conditions set out the general terms and conditions, rules and manner of sale via the online shop www.floslek.pl (hereinafter referred to as the "Shop"), which is owned by: rules and methods of sale via the online store www.floslek.pl (hereinafter referred to as the "Store"), which is owned by the company:
Floslek Sp. z o.o.
with its registered office at 05-500 Piaseczno, ul. Geodetów 154
e-mail: sekretariat@floslek.pl
telephone: +48 22 270 11 16
Fax: +48 22 750 72 26
Tax ID: 951-00-23-298
Bank account number:
79 1050 1025 1000 0024 1169 6475
BIC/SWIFT: INGBPLPWXXX
IBAN: PL79105010251000002411696475
The company is registered in the Register of Entrepreneurs of the National Court Register under KRS number 0001061062, kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register.
1. DEFINITIONS AND OFFER
Customer – a natural person with full legal capacity, a legal person or an organisational unit without legal personality but with legal capacity, using the Store, including in particular making purchases.
Consumer – a Customer who is a natural person, concluding a contract with Floslek Sp. z o.o. via the Store in a scope not directly related to their business or professional activity, in accordance with Article 221 of the Act of 23 April 1964 Civil Code (i.e. Journal of Laws of 2025, item 1071, as amended), a Consumer is also understood to mean a Customer who is a natural person concluding a contract with the Company via the Store directly related to that Customer's business activity, in a situation where such a contract is not of a professional nature for that Customer, resulting in particular from the subject of that Customer's business activity.>KSeF – National e-Invoice System, an ICT system used to issue, receive and store structured invoices.
Structured invoice – an invoice issued using the National e-Invoice System (KSeF) together with the number assigned to identify this invoice in the system.
Electronic invoice – an invoice in electronic form (e.g. PDF file) issued and delivered to the Consumer outside the KSeF system.
Invoice visualisation – an image of a structured invoice presented in a legible format (e.g. PDF file), which does not constitute an invoice within the meaning of VAT regulations, but only information about its issuance in KSeF. justify;">Act – the Act of 30 May 2014 on consumer rights (i.e. Journal of Laws of 2024, item 1796, as amended).
Products – goods within the meaning of Article 2(4a) of the Act sold by the Online Store or Partners.
The information contained on the Store's website does not constitute an offer by the seller within the meaning of the Civil Code, but only an invitation to Customers to submit offers to conclude a sales contract.
The offer presented in the online store is permanently available at . In exceptional cases of goods being out of stock, the Customer will be immediately notified by telephone or email.
Customers may place orders in the Shop via the Shop's website or by e-mail 7 days a week, 24 hours a day. The Customer may also place orders in the Store by telephone during the hours and days indicated on the Store's website.>Ordering via the floslek.co.uk website
Customers placing orders via the Store's website complete their orders by selecting the Products they are interested in. Products are added to the order by selecting the "Add to basket"" command under the given product presented on the Store's website. After completing the entire order and indicating the delivery method and form of payment in the order summary, the Customer places the order by sending the order form to the Seller, selecting the "Order and pay" button on the Store's website. Each time before sending the order to the Seller, the Customer is informed about the total price for the selected products and delivery, as well as about all additional costs that they are obliged to bear in connection with the conclusion of the sales contract.>Ordering by e-mail
A Customer placing an order by e-mail sends it to the e-mail address provided by the Seller on the Shop's website. In the message sent to the Seller, the Customer specify in particular: the name of the Goods and their quantity, from among the Goods presented on the Store's website.
After receiving an electronic message from the Customer, the Seller sends a reply to the Customer via e-mail, providing their registration details, the price of the selected Goods and possible forms of payment and the method of Delivery along with its cost, as well as information about all additional payments that the Customer would have to incur under the the Sales Agreement. The message also informs the Customer that by concluding the Sales Agreement via e-mail, they are obliged to pay for the ordered Goods. Based on the information provided by the Seller, the Customer may place an order by sending an e-mail to the Seller, indicating the selected form of payment and method of Delivery.="text-align: justify;">Ordering by telephone
A Customer placing an order via the telephone number provided on the Shop's website provides the Seller with the name of the Product from among the products offered on the Seller's website and the quantity of products they wish to order. Then, after completing the entire order, the Customer specifies the delivery method and address, as well as the payment method, and provides their email address or postal address for the purpose of confirming the order. Each time a Customer places an order by telephone, the Seller shall inform the Customer of the total price of the selected products and the cost of the selected delivery method, as well as all additional costs that the Customer is required to bear in connection with the conclusion of the sales contract.span>
After the Customer places an order by telephone, the Seller shall send information confirming the terms of the Sales Agreement on a Durable Medium to the e-mail or postal address provided by the Customer. The confirmation shall include, in particular: a description of the Goods covered by the Sales Agreement, their price, the cost of Delivery and information about any other costs that the Customer is obliged to bear in connection with the Sales Agreement.>Conclusion of the Sales Agreement
Placing an order constitutes the Customer's offer to the Seller to conclude a Sales Agreement for the Goods covered by the order.
After placing the order, the Seller sends a confirmation of its placement to the e-mail address provided by the Customer."text-align: justify;">Then, after confirming the order, the Seller sends information about the acceptance of the order for execution to the e-mail address provided by the Customer. The information about the acceptance of the order for execution is a statement by the Seller about the acceptance of the offer referred to above, and upon its receiptby the Customer, the Sales Agreement is concluded.
Submitting a statement confirming that you have read the Privacy Policy and accepting the Terms and Conditions are necessary conditions for concluding the Sales Agreement.
After concluding the Sales Agreement, the Seller confirms its terms and conditions to the Customer by sending them on a Durable Medium to the Customer's e-mail address or in writing to the address indicated by the Customer during Registration or when placing the order.
Floslek Sp. z o.reserves the right to refuse to fulfil an order in the event of stock depletion, of which the Customer will be notified by telephone or email.
The document confirming the sale of the product is a fiscal receipt or VAT invoice, depending on the option selected by the Customer.>Floslek Sp. z o.o. reserves the right to make changes to the offer as well as to limit the number of products available for sale within a single order.
Information about the hosting service
The floslek.pl online store provides a limited hosting service, consisting of storing users' personal data and their order history. This data is stored on secure servers, in accordance with applicable law, including Regulation (EU) (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
2. ORDERS
Customer Registration or Guest Mode
In order to place an order in the floslek.pl online store, the Customer may register or make one-time purchases in the "Order as a Guest" mode.
Registration
To register, select the "Don't have an account? Create one here" link in the login window available after selecting "Log in" next to the shopping basket. In the "login" field, enter a customer name or email address of your choice. Registration can also be completed when moving from the shopping basket to checkout.
After completing the form, the customer will receive a link confirming their registration in the online store to their email address.>The Customer's data provided during the registration process will be used solely for the purpose of order fulfilment. Under no circumstances will the data be transferred or made available to third parties for purposes unrelated to order fulfilment.
When completing the registration form or placing an order, the Customer has the opportunity to read the Store Regulations and accepts their content by ticking the appropriate box on the form.>During registration, the customer may voluntarily consent to the additional processing of their personal data for marketing purposes by ticking the appropriate box on the registration form.p>
The Customer's consent to the processing of their personal data for marketing purposes does not condition the possibility of concluding a contract with the Seller for the provision of the Customer Account service by electronic means. Consent may be withdrawn at any time by submitting an appropriate statement to the Seller in the manner specified in the Privacy Policy. The statement may be sent to the Seller's address by e-mail.-align: justify;">After completing the registration form, the Customer immediately receives confirmation of registration by the Seller via email to the email address provided in the registration form. At this point, a contract for the provision of the Customer Account service by electronic means is concluded and the Customer gains access to the Customer Account and the ability to change the data provided during registration.">Guest Mode
Purchases in the Store can be made without registration, i.e. using Guest Mode, which involves providing the data necessary to complete a specific order on a one-off basis. The customer does not log in to their account or create one. To use Guest Mode, go from the shopping basket to the order summary and select "Order as a guest" in the "Personal data" section.
Security
The Seller provides Customers with a secure, encrypted connection when transferring personal data and when logging into their customer account on the website. The Seller uses an SSL certificate issued by one of the world's leading companies in the field of security and encryption of data transmitted over the Internet.
If a Customer who has an account in the Shop has lost their access password, the Shop allows them to generate a new password. The Seller does not send a new password. The password is stored in encrypted form, in a way that makes it impossible to read. To generate a new password, enter your email address in the form available at the "forgot your password?" link provided next to the login form for the online store account. The Customer will receive an e-mail to the e-mail address provided during registration or saved in the last account profile change, containing a redirect to a dedicated form available on the Store's website, where the Customer will be able to set a new password.>The Seller never sends any correspondence, including electronic correspondence, requesting login details, in particular the password to access the Customer's account.
Shopping basket
All goods that the Customer intends to purchase must first be added to the basket. The Customer may add no more than 10 items of a given Product to the basket.
To check the details of your order, click on the shopping basket icon located in the upper right corner of the screen .
The basket contains a list of products selected by the Customer, the quantity of each item, its price and the total value of the order.
Once in the shopping basket, you can:
• change the quantity of individual products selected and previously added to the basket by entering it directly into the appropriate field
• remove a product using the button with the "X" symbol
• order products by selecting the "Proceed to checkout" option
• continue shopping by clicking on "Continue shopping".
Acceptance of the order for processing
The condition for accepting the order for processing is to correctly fill in the order form and click on the "Order with obligation to pay" button. Orders are accepted automatically (via the IT system) through the floslek.pl website and are processed on weekdays. Orders placed on weekdays after 1 p.m., as well as on Saturdays, Sundays and public holidays, are processed on the first working day following the day on which the order was placed.span>
Submitting a statement confirming that you have read the Privacy Policy and accepting the Terms and Conditions are necessary conditions for concluding a Sales Agreement.
In the event of a temporary lack of a product in stock, the waiting time may be slightly extended, of which the Customer will be informed by e-mail. In this case, the Customer has the option of:
• cancel the entire order
• cancel the product currently out of stock in the shop so that the parcel can be sent as soon as possible.
Order confirmation
Orders are confirmed by the shop staff. By submitting an order and providing data during registration, the Customer agrees to communicate electronically. Orders placed may be confirmed by e-mail or telephone (therefore, it is important to provide accurate details during registration). Order confirmation is a way of ensuring that the order has been placed by the Customer and is intended to confirm the value of the shipment and delivery costs.
The Seller reserves the right to withdraw from the order if the Customer has not provided all the required data or has entered it incorrectly, as well as if the order includes more than 10 items of a given Product. After the Customer has accepted the order, the shop staff will send a confirmation of the conclusion of the contract to the e-mail address provided by the Customer, which willconfirmation of acceptance of the order for fulfilment.>It is possible to cancel an order that has not yet been processed at the first stage of its execution – before it is shipped. To do so, please send the relevant information to: sklep@floslek.pl
A placed order can only be changed or cancelled if the shipment has not yet been sent, i.e. before the order status has been changed to completed.
The customer will be informed of the change in order status by email.
VAT invoices
The seller documents the sale of products with a fiscal receipt or VAT invoice, in accordance with applicable regulations and the customer's request.p>
In the case of Consumers, the seller issues a fiscal receipt or an electronic invoice. The invoice or receipt is sent to the e-mail address provided by the Customer in the order form or in the Customer's account. In the case of Customers who are not Consumers, the Seller issues structured invoices (e-invoices) using the KSeF system.>Visualisations of structured invoices issued using the KSeF system may be sent in PDF format to the e-mail address, while the Customer accepts that in the case of B2B sales, the binding accounting document is the invoice available in the KSeF system, and the PDF file sent is only a visualisation of it. justify;">Individuals or companies wishing to receive a VAT invoice are required to enter their tax identification number (NIP) in the appropriate box on the order form.>Entering the VAT number is tantamount to requesting an invoice. The customer is solely responsible for the correctness of the VAT number provided. The seller is not responsible for the inability to issue an invoice or its rejection by the KSeF system in the event of incorrect data being provided.
3. PAYMENTS
The prices of all products in the floslek.pl shop are gross prices and include VAT. Prices are expressed in Polish zlotys and are valid at the time of placing the order. The price is increased by shipping costs in accordance with the options selected by the Customer. The summary shows the total price including VAT.">Customers of the www.floslek.pl shop can choose the payment method that suits them best.
Cash on delivery
Selecting this payment method limits the available delivery methods to DHL Courier, InPost Courier, Orlen Parcel and collection from an InPost Parcel Locker.
Payment by bank transfer to the company's account
Prepayment by bank transfer involves paying for the order to a bank account.
ING Bank
79 1050 1025 1000 0024 1169 6475
Once the money has been credited to the Seller's bank account, the shipment is sent immediately.
The Customer should make payment for the order in the amount specified in the sales contract within 3 working days of placing the order.
If the Customer fails to make the payment within the time limit referred to above, the Seller has the right to withdraw from the Sales Agreement. After the ineffective expiry of the payment deadline, the Seller shall send the Customer a statement of withdrawal from the contract on a durable medium pursuant to Article 492 of the Civil Code.">Online payment
The floslek.pl store offers the option of paying by BLIK, credit or debit card, bank transfer or quick e-transfer, Google Pay and deferred payment through Twisto.[
Transfer and e-transfers - this service involves the full integration of purchases made in the online shop with your bank account. When finalising the purchase, all transfer details are filled in automatically. This means that the buyer does not have to manually enter the amount or order number, account number or other data necessary to make the payment correctly. The transfer is executed immediately, during the bank's accounting hours. The transaction can be made using the following transfer methods:
mTransfer, MultiTransfer, Pay with Nordea, BPH Pay By Link, Pekao24 Transfer, Przelew24 BZWBK, I pay with Interligo VIA My Accounts, ING Online, Transfer from BPH, , Pekao24, Millenet, Deutsche Bank PBC, Kredyt Bank KB24, Inteligo PKO BP, Lukas Bank, CitiBank Handlowy, Invest Bank, BGZ, BOŚ, Fortis Bank, Transfer from mBank, Transfer from MultiBank, VW Bank Direct, Dominet Bank.
The order is accepted for processing immediately after the Seller receives information about the transaction from the iMoje operator (operated by ING Bank Śląski S.A.) handling online payments.span>
The preferred payment method should be selected on the order form. DELIVERY METHODS AND COSTS
Prepaid domestic shipments
* Free delivery:
• to InPost parcel lockers for orders over PLN 80
• DHL courier and InPost courier to your address for orders over PLN 250
Domestic shipments – cash on delivery
International shipments within the EU – prepaid
Order Processing Time
Orders are processed within 2–7 business days from the date of placing the order.
The Customer is obliged to inspect the delivered shipment in time and in the manner accepted for shipments of that type. In the event of discovering a shortage or damage to the shipment, the Customer has the right to request the Carrier’s employee to draw up an appropriate report.
The Seller issues a fiscal receipt or an electronic invoice (in the case of a Consumer Customer) or a structured invoice (e-invoice) (in the case of a non-Consumer Customer). The proof of purchase is not attached to the shipment in paper form, and the detailed rules for its issuance and delivery are regulated in Chapter 2 of the Terms and Conditions in the section “VAT Invoices”.
In the event of the Customer’s absence at the delivery address provided when placing the order, the Carrier’s employee will leave an advice note or attempt to contact the Customer by phone to arrange a time when the Customer will be present. If the ordered Goods are returned to the Online Store by the Carrier, the Seller will contact the Customer electronically or by phone to re-arrange the delivery date and cost with the Customer.
Returns – Right of Withdrawal
The purchased Goods may be returned within 30 days by withdrawing from the contract without giving any reason. When returning the item, it is recommended to attach the proof of purchase (receipt or invoice) to facilitate the return process, although the lack of a physical proof of purchase does not limit the right of withdrawal.
The returned product must not show signs of use: it must not be opened, damaged, tested, or deprived of its original packaging. Products are delivered sealed, and if the packaging has been opened after delivery, they are not suitable for return due to health protection and/or hygiene reasons.
The right of withdrawal expires after 30 days from the day on which the Customer took possession of the product or on which a third party other than the carrier and indicated by the Customer took possession of the product.
To exercise the right of withdrawal, the Customer must inform the Store of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post, fax, or email). In the withdrawal statement, the Customer should include their surname, full postal address, and – if available – telephone number, fax number, and email address.
The Customer may use the model withdrawal form attached to these Terms and Conditions, but it is not obligatory. The Customer may also fill in and submit the withdrawal form or any other unequivocal statement electronically via our website. If the Customer uses this option, the Store will immediately send the Customer a confirmation of receipt of the withdrawal information on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient for the Customer to send the information concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of Withdrawal
In the event of withdrawal from the contract, the Store will refund to the Customer all payments received from the Customer, including the costs of delivery of the goods (except for additional costs resulting from the Customer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller), immediately and in any case no later than 14 days from the day on which the Store was informed of the Customer’s decision to exercise the right of withdrawal. The Store will make the refund using the same payment methods used by the Customer in the original transaction, unless the Customer expressly agrees to a different solution; in any case, the Customer will not incur any fees in connection with the refund.
The Store may withhold the refund until it receives the product back or until the Customer provides proof of having sent it back, whichever occurs first.
The Customer shall send or hand over the returned product to the following address: Floslek Sp. z o.o., ul. Geodetów 154, 05-500 Piaseczno, Poland (with the note “return”) immediately and in any case no later than 14 days from the day on which they informed the Store of the withdrawal from this contract. The deadline is met if the Customer sends the product back before the expiry of the 14-day period.
The Customer bears the direct costs of returning the Goods.
The Customer is only liable for any diminished value of the goods resulting from handling them in a way other than was necessary to establish their nature, characteristics, and functioning.
The shipment should include the Customer’s personal details and the bank account number to which the refunded amount should be transferred.
5. LACK OF CONFORMITY OF THE GOODS WITH THE CONTRACT AND COMPLAINTS
The Seller is liable to the Consumer for any lack of conformity of the Product with the contract existing at the time of its delivery to the Consumer and revealed before the expiry of 2 (two) years from the date of delivery of the product to the Consumer, unless the period of the Product’s fitness for use specified by the Seller is longer.
The product is in conformity with the contract, in particular as regards its:
1) description, type, quantity, quality, completeness and functionality, and – in the case of goods with digital elements – also compatibility, interoperability and availability of updates;
2) fitness for a particular purpose for which the Consumer needs it, of which the Consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted.
Furthermore, in order to be considered in conformity with the contract, the Product must:
1) be fit for the purposes for which goods of that kind are normally used, taking into account applicable legal requirements, technical standards or codes of good practice;
2) appear in such quantity and have such characteristics, including durability and safety, and – in the case of goods with digital elements – also functionality and compatibility, as are typical for goods of that kind and which the Consumer may reasonably expect, taking into account the nature of the goods and any public statements made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on the labelling, unless the Seller proves that:
a) it did not know of the public statement and, exercising reasonable diligence, could not have known of it,
b) before conclusion of the contract the public statement was rectified under the same conditions and in the same form as the public statement was made, or in a comparable manner,
c) the public statement did not influence the Consumer’s decision to conclude the contract;
3) be supplied with such packaging, accessories and instructions as the Consumer may reasonably expect to receive;
4) be of the same quality as a sample or model that the Seller made available to the Consumer before conclusion of the contract and correspond to the description of such sample or model.
The Seller shall not be liable for lack of conformity of the Product with the contract to the extent referred to above if, at the latest at the time of conclusion of the contract, the Consumer was expressly informed that a specific characteristic of the goods deviates from the conformity requirements set out above, and expressly and separately accepted the lack of that specific characteristic of the goods.
If the goods are not in conformity with the contract, the Consumer may demand repair or replacement by lodging a complaint.
Complaints may be submitted in the chosen manner:
1) By email to: reklamacje@floslek.pl
2) By phone at: +48 505 005 070
The complaint should include the reason for the complaint (description of the lack of conformity of the goods with the contract) and the Consumer’s request.
Complaints are considered no later than within 14 days from the date of submission of the complaint. If the Consumer does not receive information from the Seller about the manner of considering the complaint within this period, it means that the complaint has been fully accepted as justified and the Seller has proceeded to satisfy the complaint in accordance with the Consumer’s request.
In the event that the Consumer’s complaint is accepted, the Seller may replace the goods when the Consumer requests repair, or may repair the goods when the Consumer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would involve excessive costs for the Seller. If repair and replacement are impossible or would involve excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.
The Seller shall repair or replace the goods within a reasonable time, but no longer than 14 days from the moment it was informed by the Consumer of the lack of conformity with the contract. The costs of repair or replacement, in particular the costs of postage, transport, labour and materials, shall be borne by the Seller.
The Consumer shall make the Product subject to repair or replacement available to the Seller. The Seller shall collect the goods from the Consumer at its own expense.
If the Product is not in conformity with the contract, the Consumer may make a statement on price reduction or withdrawal from the contract when:
1) the Seller refused to repair or replace the Product,
2) the Seller failed to repair or replace the Product within 14 days,
3) the lack of conformity of the goods with the contract persists despite the Seller’s attempt to bring the goods into conformity by repair or replacement,
4) the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the remedies referred to in points 1)–3) above,
5) it is clear from the Seller’s statement or the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without significant inconvenience to the Consumer.
The Seller shall refund to the Consumer the amounts due as a result of exercising the right to price reduction immediately, but no later than within 14 days from the date of receipt of the Consumer’s statement on price reduction.
The Consumer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
If the lack of conformity with the contract concerns only some of the goods delivered under the contract, the Consumer may withdraw from the contract only with respect to those goods, as well as with respect to other goods purchased by the Consumer together with the non-conforming goods, if it cannot reasonably be expected that the Consumer would agree to keep only the conforming goods.
In the event of withdrawal from the contract, the Consumer shall immediately return the goods to the Seller at the Seller’s expense. The Seller shall refund the price to the Consumer immediately, but no later than within 14 days from the date of receipt of the goods or proof of their return.
The Seller shall make the refund using the same method of payment used by the Consumer, unless the Consumer expressly agrees to a different method of refund that does not involve any costs to the Consumer.
With respect to Customers who are not Consumers, the Seller excludes liability (warranty) for defects in the sold Products.
6. FREE SERVICES
The Seller provides Customers free of charge, electronically, the following services:
a) newsletter;
b) maintenance of the Customer Account.
The service of maintaining the Customer Account is provided 7 days a week, 24 hours a day.
The Seller reserves the right to choose and change the type, form, time and method of providing access to selected services listed above, of which it will inform Customers in the manner appropriate for amending the Terms and Conditions.
Any Customer may use the Newsletter service by entering their email address using the registration form provided by the Seller on the Store’s Website. Registration for the newsletter is a two-step process. After submitting the completed registration form, the Customer immediately receives, electronically to the email address provided in the registration form, correspondence from the Seller requesting confirmation of the intention to subscribe to the newsletter by clicking on the link contained in the email. After performing this action, the Customer receives confirmation of registration on the mailing list. At that moment, a contract for the provision of the Newsletter service electronically is concluded. The Customer may additionally, during Registration, tick the appropriate box in the registration form in order to subscribe to the Newsletter service.
The Newsletter service consists in the Seller sending, to the email address, electronic messages containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Customers who have subscribed.
Each Newsletter sent to specific Customers contains, in particular: information about the sender, a filled “subject” field specifying the content of the message, and information about the possibility and method of unsubscribing from the free Newsletter service.
The Customer may at any time unsubscribe from receiving the Newsletter by unsubscribing via the link included in each electronic message sent as part of the Newsletter service or by activating the appropriate field in the Customer Account.
The Customer Account Maintenance service is available after Registration under the terms described in the Terms and Conditions and consists in providing the Customer with a dedicated panel within the Store’s Website, enabling the Customer to modify the data provided during Registration, as well as to track the status of order fulfilment and the history of already fulfilled orders.
A Customer who has completed Registration may request the Seller to delete the Customer Account, whereby – in the case of a request to delete the Customer Account – it may be deleted up to 14 days after the request is submitted. Deletion of the Customer Account is not tantamount to deletion of the Customer’s personal data, which may continue to be processed in accordance with the rules set out in the Privacy Policy.
The Seller is entitled to block access to the Customer Account and free services in the event that the Customer acts to the detriment of the Seller or other Customers, violates the law or the provisions of the Terms and Conditions by the Customer, or when blocking access to the Customer Account and free services is justified for security reasons – in particular: breaching the security features of the Store’s Website by the Customer or other hacking activities. Blocking access to the Customer Account and free services for the above reasons lasts for the period necessary to resolve the issue that is the basis for blocking access to the Customer Account and free services. The Seller notifies the Customer of the blocking of access to the Customer Account and free services electronically to the email address provided by the Customer in the registration form.
Reporting abuse or violations related to user accounts
In case of suspicion of unauthorised access to an account or other abuse related to a user account, please contact Floslek Sp. z o.o. Customer Service Office.
7. PERSONAL DATA PROTECTION
The rules for the protection of Personal Data are set out in the Privacy Policy.
8. TERMINATION OF THE AGREEMENT (CONCERNING SALES AGREEMENTS)
Both the Customer and the Seller may terminate the agreement for the provision of services by electronic means at any time and without giving reasons, subject to the preservation of rights acquired by the other party prior to termination of the above agreement and the provisions below.
A Customer who has completed Registration terminates the agreement for the provision of services by electronic means by sending the Seller an appropriate declaration of will using any means of distance communication that enables the Seller to become acquainted with the Customer’s declaration of will.
The Seller terminates the agreement for the provision of services by electronic means by sending the Customer an appropriate declaration of will to the email address provided by the Customer during Registration.
9. FINAL PROVISIONS
The Seller is liable for non-performance or improper performance of the agreement, but in the case of agreements concluded with Customers who are not Consumers, the Seller is liable only in the event of intentional infliction of damage and within the limits of actual losses incurred by the Customer being an Entrepreneur.
The content of these Terms and Conditions may be recorded by printing, saving to a storage medium or downloading at any time from the Store’s Website.
In the event of a dispute arising from the concluded Sales Agreement, the parties will strive to resolve the matter amicably. Polish law is the applicable law for resolving any disputes arising under these Terms and Conditions.
The Seller informs the Consumer Customer of the possibility of using out-of-court methods of handling complaints and pursuing claims. The rules of access to these procedures are available at the premises or on the websites of entities authorised to conduct out-of-court dispute resolution. These may be, in particular, consumer ombudsmen or Provincial Inspectorates of the Trade Inspection, a list of which is available on the website of the Office of Competition and Consumer Protection at http://www.uokik.gov.pl/spory_konsumenckie.php. The Seller informs that at http://ec.europa.eu/consumers/odr/ an online platform for resolving disputes between consumers and entrepreneurs at EU level (ODR platform) is available.
The Seller is entitled to unilaterally amend the Terms and Conditions to the extent not individually agreed with the user, for a justified reason. A justified reason shall be considered in particular the occurrence of one of the following circumstances:
a) amendment of generally applicable provisions of law in the territory of the Republic of Poland to the extent that such amendment of law affects the content of the Terms and Conditions or imposes an obligation on the Seller to amend the content of the Terms and Conditions;
b) issuance by public administration authorities, in particular by the President of the Office of Competition and Consumer Protection, of a decision, recommendation, guidelines, commitment or act of analogous nature to the extent that the above administrative acts affect the content of the Terms and Conditions or impose an obligation on the Seller to amend the content of the Terms and Conditions;
c) introduction by the Seller of new functionalities of the online store or modification of their existing scope – amendment of the content of the Terms and Conditions is permissible to the extent concerning such new functionalities;
d) emergence of court or administrative case law from which it follows that provisions analogous to those used in the Terms and Conditions may be contrary to the law, in particular consumer protection law – in such a case, amendment of the content of the Terms and Conditions is permissible provided that it can be objectively considered that, from the point of view of an average user, the proposed amendment is to the benefit of such user;
e) the Terms and Conditions require supplementation, clarification or modification due to greater transparency of their provisions for users – amendment of the content of the Terms and Conditions is permissible to the extent that allows for greater transparency of their provisions;
f) counteracting an unforeseen and direct threat related to the protection of the store, electronic services and users against fraud, malicious software, spam, personal data breaches or other cybersecurity threats – amendment of the content of the Terms and Conditions is permissible to the extent that allows for greater cybersecurity;
The Seller informs Customers of the amendment of the Terms and Conditions by publishing this information on the website and sending an email to registered users containing:
a) the new content of the Terms and Conditions,
b) the date of entry into force of the amendment to the Terms and Conditions,
Amendment of the Terms and Conditions does not apply to sales agreements concluded before the date of entry into force of the amendment to the Terms and Conditions. In the case of such agreements, the provisions of the Terms and Conditions in force on the date the User expressed the will to conclude the agreement shall apply.
Users with registered accounts on the Website who do not agree to the amendment of the content of the Terms and Conditions may, in any form, declare to the Seller the termination of the agreement for the maintenance of the account. Accounts of users who do not agree to the amendment of the Terms and Conditions will be deleted immediately upon receipt of the declaration of termination of the agreement for the maintenance of the account.
The Terms and Conditions in the above wording enter into force on 31.03.2026.
The content on the website has been automatically translated from Polish using AI and may contain grammatical errors, typos or interpretation errors. In case of doubt, we invite you to read the source content in Polish.