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Key ingredient: Peptydy (tri i tetra peptydy)

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ANTI AGING Rejuvenating Night Acid Peel Floslek

DERMO EXPERT® ANTI AGING Rejuvenating Night Acid Peel 30 ml - Floslek

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FLOSLEK Eyelid eye gel with peptides and hyaluronic acid anti-aging
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Cream with exosomes for face reducing wrinkles 50 ml - Floslek Cream with exosomes for face reducing wrinkles 50 ml - Floslek
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Firming and revitalizing facial serum with exosomes 30 ml - Floslek Firming and revitalizing facial serum with exosomes 30 ml - Floslek
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Firming and revitalizing facial serum with exosomes 30 ml - Floslek

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Anti-Aging Hand Cream-Serum, 70 ml - Floslek Anti-Aging Hand Cream-Serum, 70 ml - Floslek
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Anti-Aging Hand Cream-Serum, 70 ml - Floslek

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SNAIL Restorative Cream - 50 ml - Floslek SNAIL Restorative Cream - 50 ml - Floslek

SNAIL Restoring day and night cream - 50 ml - Floslek

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Smoothing facial serum with micro-needles Spicule PeptiSMOOTH NEEDLE SHOT 30 Ml - Floslek Smoothing facial serum with micro-needles Spicule PeptiSMOOTH NEEDLE SHOT 30 Ml - Floslek
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Smoothing facial serum with micro-needles Spicule PeptiSMOOTH NEEDLE SHOT 30 Ml - Floslek

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FLOSMEN Anti-aging face cream 50 ml - Floslek FLOSMEN Anti-aging face cream 50 ml - Floslek
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FLOSMEN Anti-aging face cream 50 ml - Floslek

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Face cream with exosomes to increase skin density 50 ml - Floslek Face cream with exosomes to increase skin density 50 ml - Floslek
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Face cream with exosomes to increase skin density 50 ml - Floslek

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Floslek Sp. z o.o.
05-500 Piaseczno, ul. Geodetów 154

+48 505 005 070

sklep@floslek.pl

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We value your privacy

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This Privacy Policy sets out the rules for collecting, processing, and using personal data obtained through the online store (hereinafter "Online Store") and the website www.floslek.pl (hereinafter "Website").

The owner of the Online Store and the Website, and simultaneously the data administrator, is Floslek Sp. z o.o. with its registered office in Piaseczno (05-500), ul. Geodetów 154, entered into the register of entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, XIV Commercial Division of the National Court Register under KRS number 0001061062, NIP: 9510023298, REGON: 010440910, hereinafter referred to as the Administrator.

Personal data collected by the Administrator via the Online Store and the Website are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), also known as GDPR. To fulfill the provisions of the aforementioned directive, the Administrator has appointed a Data Protection Officer.

The Administrator takes particular care to respect the privacy of users visiting the Online Store and the Website.

1. Type of data processed, purposes and legal basis

1.1 The Administrator collects information about natural persons who are users of the Website and the Online Store, including information about clients (who are natural persons) and information about natural persons representing legal entities or organizational units without legal personality, to whom the law grants legal capacity, conducting business or professional activity on their own behalf, who are clients, newsletter subscribers, sending inquiries to the Administrator or reporting adverse events.

1.2. Users' personal data are collected and processed in the following cases and for the purposes indicated below:

• account registration in the Online Store, for the purpose of creating and managing an individual account. Legal basis: necessity for the performance of a contract for the provision of Account services (Article 6(1)(b) GDPR);

• placing an order in the Online Store, for the purpose of performing a sales contract. Legal basis: necessity for the performance of a sales contract (Article 6(1)(b) GDPR);

• filing a complaint, for the purpose of conducting complaint processes. Legal basis: obligation of the administrator resulting from the provisions of the Civil Code regarding warranty for defects in sold goods (Article 6(1)(c) GDPR in conjunction with the provisions of the Civil Code);

• for communication purposes related to the provision of services offered by the Online Store. Legal basis: necessity to achieve purposes resulting from the legitimate interests of the Administrator (Article 6(1)(f) GDPR);

• for the purpose of fulfilling legal obligations incumbent on the Administrator (e.g., issuing an invoice) – the basis for processing in such a case is Article 6(1)(c) GDPR in connection with specific legal provisions, e.g., provisions of the Value Added Tax Act regarding the obligation to issue an invoice;

• for the purpose of marketing own services, e.g., for sending individualized marketing communications to users on the store's website, e.g., in the form of product purchase suggestions using profiling, i.e., based on previous purchases made by the user. Legal basis: legitimate interest of the administrator (Article 6(1)(f) GDPR);

• newsletter subscription, for the purpose of sending the newsletter. Legal basis: consent of the data subject, expressed by subscribing to the newsletter (Article 6(1)(a) GDPR);

• using the contact form, for the purpose of responding to the sent message. The legal basis is the performance of a contract or taking action prior to concluding a contract at the request of the data subject (Article 6(1)(b) GDPR), or consent – if the user contacts the Administrator for any purpose other than related to a contract, then, by sending the contact form, the user consents to the processing of personal data contained therein for the purpose of responding to the sent message (Article 6(1)(a) GDPR);

• in a situation where the user does not act on their own behalf but as a representative of the Client, the user's personal data are processed for the purpose of performing a specific service / other action, as mentioned above, for the Client. Legal basis: legitimate interest of the administrator (Article 6(1)(f) GDPR);

• necessity to verify and fulfill obligations imposed on the Administrator by relevant legal provisions (Regulation 1223/2009) to prepare a response to an Adverse Event Report submitted to the Administrator via the form.

1.3. If the user subscribes to the newsletter, the Administrator will send electronic messages to their email address containing commercial information about promotions and new products available in the Online Store.

1.4. Personal data may be processed in an automated manner, including in the form of profiling, which will consist of potentially offering users the most suitable products (e.g., based on previous purchases). Personal data will not be processed for the purpose of automated decision-making.

1.5. As a rule, the Administrator will process personal data received directly from users of the Website or the Online Store. An exception will be a situation where the Administrator receives data of a person who is not a client, directly from a client – this will happen if the client provides personal data of a third party – name, surname, address, and telephone number – as data appropriate for shipping to a "different address." In such a case, the Administrator processes these personal data based on the legitimate interest of the administrator – for the purpose of performing the contract with the client (Article 6(1)(f) GDPR).

1.6. While using the Website or the Online Store, additional information may be collected, in particular: the IP address assigned to the user's computer or the external IP address of the internet provider, domain name, browser type, access time, operating system type.

1.7. The Administrator also processes personal data of users visiting the Administrator's profiles on social media (Facebook, YouTube, Instagram). These data are processed solely in connection with maintaining the profile, for the purpose of informing users about the Administrator's activities and promoting various events, services, and products, as well as for communicating with users via functionalities available on social media. The legal basis for the Administrator's processing of personal data for this purpose is its legitimate interest (Article 6(1)(f) GDPR) consisting of promoting its own brand and building and maintaining a community associated with the brand.

1.8. The Administrator also collects data of other persons, such as Employees.

1.9. Navigation data may also be collected from users, including information about links and references they choose to click on or other actions taken in our Online Store. Legal basis - legitimate interest (Article 6(1)(f) GDPR), consisting of facilitating the use of electronic services and improving the functionality of these services.

1.10. For the purpose of establishing, asserting, and enforcing claims, certain personal data provided by the user when using the functionalities in the Online Store may be processed, such as: name, surname, data regarding the use of services, if the claims result from the way the user uses the services, other data necessary to prove the existence of a claim, including the extent of the damage suffered. Legal basis - legitimate interest (Article 6(1)(f) GDPR), consisting of establishing, asserting, and enforcing claims and defending against claims in proceedings before courts and other state authorities.

1.11. Providing personal data to the Administrator is voluntary, however, refusal to provide them may result in the inability to use the services or functionalities of the Online Store, e.g.:

• providing data marked as mandatory on the order form is necessary to place an order (it contains data necessary to conclude and execute the contract, including to deliver purchased products, e.g., a phone number is necessary for courier delivery),

• providing data marked as mandatory on the user account registration form is necessary to create an account,

• providing data marked as mandatory on the contact form is necessary to use this form of contact,

• providing an email address is necessary to subscribe to the newsletter,

• providing personal data is necessary to submit and process a complaint,

• providing personal data is necessary to exercise the right to withdraw from the contract,

• providing personal data is necessary to register an adverse event report.

2. To whom are data disclosed or entrusted and for how long are they stored?

2.1. User's personal data are transferred to service providers used by the Administrator in operating the Online Store. Service providers to whom personal data are transferred, depending on contractual arrangements and circumstances, either follow the Administrator's instructions regarding the purposes and methods of processing these data (processors) or independently determine the purposes and methods of their processing (administrators).

• Processors: The Administrator uses providers who process personal data only on the Administrator's instructions. These include, among others, the platform provider on which the Online Store operates, providers of programming and administrative services, hosting service providers, accounting services, marketing and email marketing system providers, newsletter system providers, traffic analysis system providers for the Online Store and systems for analyzing the effectiveness of marketing campaigns.

• Administrators: The Administrator uses providers who do not act solely on instruction and independently determine the purposes and methods of using customer personal data. They provide courier services, electronic payment services, and banking services.

2.2. If a purchase is made in the Online Store, personal data may be transferred to a courier company for the purpose of delivering the ordered goods.

2.3. If the customer chooses payment via the imoje.pl system, their personal data are transferred to the extent necessary for the payment processing to ING Bank Śląski S.A. in connection with:

• the Bank providing the Online Store with the service of making infrastructure available for online payment processing (legal basis: Article 6(1)(f) of the Regulation).

• the Bank handling and settling payments made by Online Store customers online using payment instruments (legal basis: Article 6(1)(f) of the Regulation).

• the Bank verifying the proper performance of contracts concluded with the Online Store, in particular ensuring the protection of payers' interests in connection with their complaints (legal basis: Article 6(1)(f) of the Regulation).

2.4 If the customer chooses the Twisto deferred payment service, their personal data will be transferred to the extent necessary for the service provision to Twisto Polska sp. z o.o. Personal data will be processed for the purpose of transferring the customer's personal data to Twisto Polska sp. z o.o. in connection with the possibility of proposing payment for purchased goods or services by Twisto Polska sp. z o.o. as part of a commission agreement including the "Buy with Twisto" purchasing formula and the Online Store making this purchasing formula available, as well as for the purpose of Twisto Polska Sp. z o.o. verifying the proper performance of such commission agreements (legal basis: Article 6(1)(f) of the Regulation).

• If the provision of your personal data occurs for the purpose of transferring your personal data to Twisto Polska sp. z o.o. before concluding a sales agreement for goods (or services) purchased in the Online Store, the transfer of these data is a condition for concluding the sales agreement in connection with the business model of operation adopted by the Online Store.

• In the event of transferring customer personal data to the Bank in connection with the handling and settlement of payments made by the customer to the Online Store online using payment instruments, the provision of data is required to process the payment and transmit confirmation of its completion by the Bank to the Online Store.

• In the event of transferring customer personal data to the Bank for the Bank to verify the proper performance of agreements concluded with the Online Store, in particular to ensure the protection of payers' interests in connection with their complaints, the provision of these data is required to enable the performance of the agreement concluded between the Online Store and the Bank.

• In the event of transferring customer personal data to Twisto Polska sp. z o.o. in connection with the possibility of offering the customer to pay for the goods or services purchased by you through Twisto Polska sp. z o.o. as part of a commission agreement including the "Buy with Twisto" purchasing formula and the Online Store making this formula available, the provision of these data and their processing for this purpose is required in connection with the business model of operation adopted by the Online Store and for the purpose of performing the agreement concluded between the Online Store and Twisto Polska Sp. z o.o.

2.5. If the Administrator uses the services of processors outside the EEA, it selects entities from countries for which the European Commission has stated that they provide an adequate level of protection, or – in the case of processors from other countries – implements legal mechanisms in advance ensuring appropriate safeguards, such as standard contractual clauses approved by the Commission. Detailed information on the transfer of Personal Data to third countries, the safeguards applied, and a copy of such safeguards can be obtained by contacting the Administrator using the contact details provided in this clause.

2.6. Personal data will be stored for the duration of the service and after its completion – for the period necessary to establish, assert, or defend claims and to fulfill legal obligations incumbent on the Administrator (e.g., issuing and storing invoices) – in accordance with legal provisions.

2.7. In the case of data processing based on granted consent, the Administrator will cease processing them for the purpose indicated in the consent immediately after its withdrawal.

2.8. If data are processed only for the purpose of responding to submitted correspondence – the data will be deleted (along with email correspondence/message sent via the contact form) after 12 months from responding to the question/last contact.

2.9. Navigation data may be used to provide users with better service, analyze statistical data, and adapt the Online Store to user preferences, as well as to administer the Online Store.

3. Cookies mechanism, IP address

3.1. The Online Store and the Website use small files called cookies. They are saved on the end device of the person visiting the Online Store or the Website if the internet browser allows it. A cookie file usually contains the name of the domain from which it originates, its "expiration time" and an individual, randomly selected number identifying this file. Information collected using this type of files helps to adapt the offered products to the individual preferences and actual needs of people visiting the Online Store or the Website. They also enable the development of general statistics of visits to the Online Store or the Website.

3.2. The Administrator uses two types of cookies:

• session cookies: after the session of a given browser ends or the computer is turned off, the saved information is deleted from the device's memory. The session cookies mechanism does not allow the collection of any personal data or any confidential information from users' computers;

• persistent cookies: are stored in the user's end device memory and remain there until they are deleted or expire. The persistent cookies mechanism does not allow the collection of any personal data or any confidential information from users' computers.

3.3. The Administrator uses its own cookies for the purpose of:

• authenticating the user in the Online Store and ensuring the user's session in the Online Store (after logging in), thanks to which the user does not have to re-enter their login and password on every subpage of the Online Store;

• analysis and research, as well as viewership audit, and in particular for creating anonymous statistics that help understand how users use the Website and the Online Store, which allows for improving their structure and content.

3.4. The Administrator uses external cookies for the purpose of:

• promoting the Online Store and the Website using the social networking service facebook.com (external cookie administrator: Facebook Inc based in the USA or Facebook Ireland based in Ireland);

• collecting general and anonymous statistical data via Google Analytics analytical tools (external cookie administrator: Google Inc based in the USA).

3.5. The cookie mechanism is safe for users' computers of the Online Store and the Website. It is not possible for viruses or other unwanted software or malicious software to enter users' computers through this route. Nevertheless, users have the option in their browsers to limit or disable the access of cookie files to computers. In such cases, using the Online Store and the Website will be possible, but there will be limitations of functions that require cookie files.

3.6. The client has the ability to change the settings for saving cookie files by modifying the internet browser settings.

3.7. The Administrator may collect clients' IP addresses. An IP address is a number assigned to the computer of a person visiting the Online Store or the Website by an internet service provider. The IP number enables access to the internet. In most cases, it is assigned dynamically to the computer, i.e., it changes with each connection to the internet, and for this reason, it is commonly treated as non-personal identifying information. The IP address is used by the Administrator for diagnosing technical problems with the server, creating statistical analyses (e.g., determining from which regions we have the most visits), as useful information for administering and improving the Online Store and the Website, as well as for security purposes and possible identification of server-overloading, unwanted automated programs for browsing the content of the Online Store and the Website.

3.8. The Online Store and the Website contain links and references to other websites. The Owner of the Store is not responsible for the privacy protection rules applicable to them.

4. Rights of data subjects

4.1. In accordance with applicable regulations, the data subject has the right to:

• access information about personal data processed by the Administrator, i.e., the right to access data and the right to obtain a copy of stored data;

• rectify personal data - if they are incorrect or incomplete;

• erase personal data ("right to be forgotten") - especially when data are stored unlawfully or are no longer necessary for the purposes for which they were collected;

• restrict the processing of personal data - especially when data are incorrect, processed unlawfully, or are no longer necessary for processing purposes and the data subject has objected to the processing of such data;

• data portability - if processing is based on a contract or consent, and processing is carried out by automated means;

• the right to lodge a complaint with the supervisory authority - the President of the Personal Data Protection Office.

4.2. If consent has been granted for specific processing activities, the user has the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.

4.3. If you wish to exercise any of your rights, you can contact the Administrator using the contact details provided at the end of this Privacy Policy or by contacting in writing at the address: Laboratorium Kosmetyczne FLOSLEK Furmanek sp.j., ul. Geodetów 154, 05-500 Piaseczno or by email to: dane.osobowe@floslek.pl.

4.4. You can unsubscribe from the newsletter by clicking on the link in the newsletter message or by sending a request to sklep@floslek.pl

5. Security management - password

5.1. The Administrator ensures users a secure and encrypted connection when transmitting personal data and when logging into the Online Store. The Administrator uses an SSL certificate issued by one of the leading global companies in the field of security and encryption of data transmitted over the Internet.

5.2. If a client with an account in the Online Store has lost their access password in any way, the Online Store allows for generating a new password. The Administrator does not send password reminders. The password is stored in encrypted form, making it impossible to read. To generate a new password, you need to provide your email address in the form available under the link "Forgot your password?", provided next to the account login form in the Online Store. The client will receive an electronic message to the email address provided during registration or saved in the last account profile change, containing a redirection to a dedicated form available on the Online Store website, where the client will be able to set a new password.

5.3. The Administrator never sends any correspondence, including electronic correspondence, asking for login details, and in particular the access password to the client's account.

6. Changes to the Privacy Policy

6.1. The Privacy Policy may change, in particular to adapt it to the requirements specified by applicable legal provisions, by publishing new content of this document on the website www.floslek.pl, about which the Administrator will inform users whose personal data it processes, by sending an electronic message containing a link to the text of the amended Privacy Policy.

6.2. Questions related to the Privacy Policy should be directed to: dane.osobowe@floslek.pl

6.3. Last modified date: 01.01.2021.

Cookie Policy

Date: 05-Jul-2023

What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, i.e., the information we collect using cookies, how this information is used, and how to manage your cookie settings. Cookies are small text files used to store information. They are stored on your device when the website loads in your browser. Cookies help our website function properly, enhance its security, improve user experience, and help us understand how the website works and analyze what works and where improvement is needed. How we use cookies? Like most online services, our website uses first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function correctly and do not collect any personally identifiable user data. Third-party cookies used on our website mainly serve to understand how the website works, how the user interacts with our website, ensure the security of our services, display advertisements that are relevant to you, and generally improve user experience and speed up future interactions with our website. Types of cookies we use:

How we use cookies?

Like most online services, our website uses first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the website to function correctly and do not collect any personally identifiable user data. Third-party cookies used on our website mainly serve to understand how the website works, how the user interacts with our website, ensure the security of our services, display advertisements that are relevant to you, and generally improve user experience and speed up future interactions with our website.

Types of cookies we use:

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You can change your cookie preferences at any time by clicking the link in the footer. This will allow you to revisit the cookie consent banner and change your preferences or withdraw your consent immediately. Additionally, different internet browsers offer various methods for blocking and deleting cookies used by websites. You can change your browser settings to block/delete cookies. Below are links to help documents that describe how to manage and delete cookies from the most popular internet browsers:

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